Privacy Policy

Blue Jay Finlease Ltd., hereafter referred to as ZipLoan is committed to maintaining the security, integrity and confidentiality of all the personal information of its users. We follow the highest standards of privacy and security to protect your personal information. This Privacy Policy explains how we protect the personal information of users that we acquire from our website/app. It also outlines how we use that information in connection with the service offered through the Site and App. 'Personal information' for purposes of this Policy means information that identifies you, such as your name, address, phone number or email address etc.

  1. COLLECTING PERSONAL INFORMATION

    We collect information after due consent from our users. ZipLoan does not share any information of users with a third party without specifically informing the users at the time of collection or without the express consent of users themselves. By providing your number to ZipLoan you are authorizing Ziploan and its representatives to give you a call to offer you our services for the product you have opted for, impart product knowledge and offer promotions running on the website/app. Irrespective of the fact that you have registered yourself under DND or DNC service, you are still authorizing ZipLoan and its representatives to give you a call for the above mentioned purposes. This is based on your active opt-in to receive promotional offers from ZipLoan and hence, there is no DNC check required for the number you have provided us through our Website or App.

  2. USE OF USER INFORMATION

    ZipLoan reserves the right to perform statistical analysis of user behavior and preferences in order to measure users' relative interests in the various areas of the website/app for the purpose of product and service development. The analytical data that ZipLoan collects is for internal use only. We use analytics and reporting technologies to record non-personal information such as internet domain and host names, internet protocol (IP) addresses, browser software, operating system types, clickstream patterns, and the dates and times that the website/app services are accessed. We also contract with several online partners to help manage, monitor and optimize our website/app services to help us measure the effectiveness of our advertising, communications and how visitors use the website/app.

  3. SENSITIVE PERSONAL DATA / INFORMATION

    ZipLoan collects sensitive personal data/information after your due consent, such as your name, mailing address, phone number, email address, pan number, gst number, sms, phone details, phone contacts, location, call logs, income tax returns, bank account number, passport details, driving license details, personal statements, reasons for seeking finance, income sources and financial information, etc. ZipLoan uses this data for loan evaluation of applicants. Most small businesses do not have all the necessary documents and hence we supplement our underwriting process with the use of this data. The sensitive data collected by ZipLoan is stored with bank grade security.

  4. NON-PERSONAL INFORMATION

    ZipLoan also collect non-personal information such as browser type, the URL of the previous website you visited, your ISP, operating system, and your internet protocol (IP) address.

  5. DISCLOSURE TO THIRD PARTIES

    Unless ZipLoan specifically informs users at the time of collection, or unless users give express consent, ZipLoan does not provide any personal information to a third party that could be used for identification of a user. We may contract with various third parties to help us maintain and improve the website/app. We will use commercially reasonable efforts to prevent such third parties from accessing your personal information, except for the purpose of providing the services in question. However, if subpoenaed or ordered by a court of law, we have to disclose to the proper authorities the personal information of any individual user.

  6. OTHER SHARING OF INFORMATION

    ZipLoan may release information when necessary to comply with the law or a court order or an investigation. ZipLoan also may release information to law enforcement to protect its rights, property, or other interests, including those of its customers or users or to prevent illegal activities or violations of ZipLoan Terms of Use agreement. In the event that ZipLoan in whole or in part, establishes a partnership with another company, or is acquired by or merged with another company, collected information may be transferred to the partner or the acquiring or merging company

  7. LINKS TO OTHER MATERIALS

    Linked sites are not under our control and ZipLoan will not be held responsible for the content or privacy policies of any linked sites or any links containing other linked sites.

  8. ALL PRIVATE INFORMATION IS ENCRYPTED AND COMMUNICATED SECURELY

    All communications between your devices and ZipLoan website/app that contain any personal/sensitive information are encrypted and transferred over a secure protocol.

  9. CHILD PROTECTION

    ZipLoan does not offer services to, or target, persons considered minor under the Indian laws i.e. children below 18 years of age. Services are intended for users aged 25 and above only. In compliance with the Indian laws, any personal information from individuals that are under the age of 18 will be purged from our database.

  10. YOU ARE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR LOGIN ID AND PASSWORD

    User is responsible for maintaining the security of his/her login id and password, and may not provide these credentials to any third party. If a user believes that these credentials have been stolen or been made known to others, he/she must contact ZipLoan immediately at support@ziploan.in. ZipLoan is not responsible if someone else accesses a user’s account through registration information they have obtained from the user or through a violation of this privacy and security policy by the user.

  11. UPDATING OF PRIVACY POLICY AND CONSENT

    ZipLoan will, as and when it deems fit to do so, change, alter or modify its privacy policy. We may update this privacy policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

  12. ACCEPTANCE OF PRIVACY POLICY

    By using our website, app and/or any products, you are accepting the practices set out in this privacy policy.

Terms of Service

The materials in ZipLoan website/app are provided 'as is' and without warranties of any kind either expressed or implied and to the fullest extent permissible pursuant to applicable law. Although Blue Jay Finlease Ltd., hereafter known as ZipLoan has made every attempt to ensure accuracy and reliability of the information disseminated on the site/app, any errors which may have crept in are accidental and are solely out of inadvertence. By accessing and browsing the site/app, you accept, without limitation or qualification, the terms of service of ZipLoan which retains the right to revise these rules at any time.

  1. YOUR ACCEPTANCE
    • I/We agree and consent to authorize ZipLoan to retrieve/verify any information relating to me/us including personal information, sms data, location data, call logs, contacts, documents submitted by me/us and any other documents procured by ZipLoan for the purpose of loan application/evaluation.
    • To authorize ZipLoan to exchange details in relation to loan application, defaults, security, etc. with credit bureau, affiliates, rating agencies, other banks, financial institutions, any third parties, any assignees/potential assignees or transferees, who may need, process and publish the information in such manner and through such medium as it may be deemed necessary.
    • The submission of loan application does not imply automatic approval and ZipLoan at its sole and absolute discretion may either sanction or reject the application for granting a loan. In case of rejection, ZipLoan shall not be required to give any reason.
    • That the funds shall be used for the purpose for which loan has been applied for and will not be used for speculative or antisocial purpose.
    • To authorize ZipLoan to access and record your SMS only to assess your loan eligibility and monitor your financial health post loan disbursement.
    • I confirm that the information provided by me here is accurate.
  2. GENERAL RULES

    The website/app/app is intended for personal, non-commercial use. Users may not use this site/app in order to transmit, distribute, store or destroy material (a) in violation of any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity or personal rights of others.

  3. MODIFIED TERMS

    ZipLoan reserves the right at all times to discontinue or modify any of the terms of service as may be deemed necessary or desirable without prior notification. Such changes may include, among other things, the adding of certain fees or charges. If we make changes to our terms of service and you continue to use our site/app, you are implicitly agreeing to the terms of service and privacy policy expressed herein.

  4. LIMITATION OF LIABILITY

    ZipLoan (including its officers, directors, employees, representatives, affiliates, and providers) will not be responsible or liable for any damages or viruses that may infect your computer/phone or other property as the result of your access to the website/app or downloading of any content from the website/app.

  5. PRIVACY POLICY

    By using the website/app, you consent to the use of your information as we have outlined in our privacy policy.

  6. USE OF THE SITE/APP

    ZipLoan hereby grants you permission to use the site/app as set forth in these terms of service provided that you will comply with all of them. You agree not to use, copy, modify, reformat, create derivative works, publicly display, download, store, reproduce, transmit, provide links to, republish, upload, post, reprocess or distribute any content on the site/app, including without limitation, the text, scripts, graphics, software, data, information, photos, and the like or use any content on the site/app for any commercial purposes. You may download material displayed on the site/app for non-commercial, personal use only. If you download material, you agree to maintain all copyright and other proprietary notices contained on the material.

  7. MISCELLANEOUS

    If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. The Terms of Service and the relationship between you and ZipLoan will be governed by the laws as applicable in India. Any dispute(s) arising out of these Terms of Service will be handled in the competent courts of Delhi, India.

Grievance Redressal Policy

Customer service is extremely important for sustained business growth and as an organisation customer complaints constitute an important voice of customer.

  1. The Grievance Redressal policy follows the following principles:
    • Customers are treated fairly.
    • Complaints raised by customers are dealt in a timely manner.
  2. Grievance Redressal Mechanism

    Customer delight is our priority and we are committed to provide our customers best in class experience. Efforts are taken to give customers the best services. To address any grievances the customers are asked to record their complaints in the methods indicated below: Customers who wish to provide feedback or send in their complaint may use the following channels between 9:30 am and 6:00 pm, from Monday to Friday (except on public holidays).

    Call our Customer Service Helpline on +91-011- 49854530
    Visit at the below mentioned address:

    Blue Jay Finlease Limited
    608, Kailash Building, 26, K.G. Marg
    New Delhi-110001.
    Email us at customer.care@ziploan.in

    Complaint register is available at our office where customers may record their complaint or concern. In case the complaint is not resolved within the given time or if the customer is not satisfied with the solution, or if the customer does not hear from us in 7 days, the customer can approach the Grievance Redressal Officer. The name and contact numbers of the Grievance Redressal Officer is as follows:

    Mr Hardit Lamba
    608, Kailash Building, 26, K.G. Marg
    New Delhi-110001.
    Email : hardit.lamba@ziploan.in
    (between 9:30 am and 01:00 pm, from Monday to Friday except on public holidays)

  3. Secondary Level

    If the customer is not satisfied with the resolution received or if the customer does not hear from us in 30 days, then he may escalate his grievance to the regulator at the below address:
    The Officer in charge/ General manager
    Reserve Bank of India
    Department of Non-Banking Supervision,
    6, Parliament Street,
    New Delhi - 110001

  4. Time Frame

    Suitable timelines have been set for every complaint depending upon the investigations which would be involved in resolving the same. Complaints are suitably acknowledged on receipt and the customers are informed of delays if any, in the resolution.

  5. Review and Monitoring

    Periodic review of monitoring of complaints, TATs, nature of complaints is done to ensure that process loopholes if any are plugged and trends are checked.

Fair Practice Code

BLUE JAY FINLEASE LIMITED (“ZIPLOAN” or the “Company”) has framed and adopted a voluntary Code, which promotes competition and encourages to achieve higher operating standards for the benefit of the customers, through fair practice standards as adopted by the Company which in turn leads to promoting a fair and cordial relationship between borrower /Customer and the Company. This Fair Practice Code (this “Code”) applies to BLUE JAY FINLEASE LIMITED (“ZIPLOAN” or the “Company”) and to all the products and services offered by the Company. It shall also apply to all the employees of the Company.

  1. OUR KEY COMMITMENTS

    We pledge to act fairly and justly in all our dealings by adopting the following practices:

    • Meeting the commitments and standards in this code for all services that we offer, and in all procedures and practices that our staff follow.
    • Making sure our product and services meet relevant laws and regulations.
    • Ensuring that our dealings with you will rest on ethical principles of integrity and transparency.

    We will ensure you understand how our product and services work by:

    • Giving information about them in plain Hindi and/or English and/or the local language
    • Explaining their financial implications.

    We will deal quickly and sympathetically with things that go wrong by:

    • Correcting mistakes on an urgent basis.
    • Resolving customer complaints efficiently.
    • Reversing any bank charges that we apply due to our mistake.

    We have adopted the follo#e5e5e5wing fair practices code in relation to our lending activities:

  2. The Fair Practice Code applies to the following areas:
    • Applications for loans & their processing
    • Loan Appraisal and terms/conditions
    • Disbursement of loans including changes in terms and conditions
    • Rate of Interest charged
    • Post Disbursement Supervision
    • Confidentiality
    • General
    • Customer Grievance
  3. Application for loans and processing
    • All communications to the borrower shall be in the vernacular language or a language as understood by the borrower.
    • At the time of sourcing the Loan, we will ask our customers to fill up a loan application form. This form would include information about the fees/charges, if any, payable for processing, prepayment options and any other matter which affects the interest of the borrower.
    • The loan application form would also indicate the documents to be submitted with the application form.
    • As a part of our lending activities we will provide loans to our customers for their business requirements. This would include a wide range of customers and the same would be ranging from small to medium size enterprises. We would also have a process, to identify target customers to whom credit facilities can be provided based on our customer selection and risk assessment for that segment.
    • We would verify the loan applications within a reasonable period of time. If additional details / documents are required, it would be intimated to the borrowers immediately.
    • We would convey in writing, after due consideration the main reason(s) in our opinion, which have led to rejection of the loan application(s).
    • The Company shall issue an acknowledgement receipt for all loan applications and the time frame within which loan applications will be disposed of will be indicated in the acknowledgement.
  4. Loan Appraisal and Terms Conditions
    • We would conduct a proper credit assessment of all the loan application(s) as received from the borrowers. This would be done in line with the credit policy and relevant regulatory guidelines issued by RBI or any other statutory authority.
    • We would convey to the borrower in the vernacular language as understood by the borrower by means of a sanction letter or otherwise, the amount of loan sanctioned along with the terms and conditions thereof and the borrower's acceptance of these terms and conditions will be obtained in writing.
    • A copy of the loan agreement along with a copy each of all enclosures quoted in the loan agreement will be furnished to the borrower at the time of sanction / disbursement of loans.
    • The sanction letter or the loan agreement would stipulate that the credit facilities are solely at the discretion of BLUE JAY FINLEASE LIMITED.
  5. Disbursement of loans including changes in terms and conditions: -
    • We would carry out post-disbursement supervision in accordance with normal banking practice, the terms of sanction, and the guidelines issued by the Reserve Bank of India from time to time.
    • We will treat the personal information of customers/borrower as private and confidential even when they are no longer a customer. We will not reveal the personal information or details of the customers’ account to any third party, other than in the following four exceptional cases when:
    • We shall give notice to the borrower in the vernacular language or a language as understood by the borrower of any change in the terms and conditions including interest rates, service charges etc will be notified to the customer from time to time.
  6. Rate of Interest charged by BLUE JAY FINLEASE LIMITED
    • We would frame appropriate internal principles & procedures to determine the interest rates, processing fees and other charges.
    • The Board of Directors of the Company shall adopt a Policy/Model for Determination of Interest Rates to be charged for loans and advances and the same shall be placed on website of the Company.
    • We shall disclose in the application form & also in the sanction letter the rate of interest and the approach for gradation of risk and rationale for charging different rate of interest for different category of borrowers.
    • The rates of interest would be annualized rates, to make the borrower aware of the exact rates that would be charged to the account.
  7. Post disbursement supervision

    We would carry out post-disbursement supervision in accordance with normal banking practice, the terms of sanction, and the guidelines issued by the Reserve Bank of India from time to time.

  8. Confidentiality

    We will treat the personal information of customers/borrower as private and confidential even when they are no longer a customer. We will not reveal the personal information or details of the customers’ account to any third party, other than in the following four exceptional cases when:

    • Required by law
    • There is a duty towards the public to reveal the information
    • Our interests require us to give the information [for example, to prevent fraud) but we will not use this as a reason for giving information about you or your accounts [including your name and address] to anyone else;
    • With customer’s permission.
  9. General Information
    • In the matter of recovery of loans, we would not resort to undue harassment.
    • We would not discriminate on grounds of sex, caste and religion in the matter of lending.
    • In case of receipt of request for transfer of borrowable account, either from the borrower, which proposes to take-over the account, the consent or otherwise i.e., objection of the Company, if any, should be conveyed within 21 days from the date of receipt of request.
    • The Fair Practice Code as revised from time to time shall be made available on the website of the Company.
  10. Grievance Redressal Mechanism
    • The Board of Directors of the Company has laid down an appropriate Grievance Redressal Mechanism within the Company to resolve disputes raised by customers.
    • The grievance redressal mechanism followed by the company, together with details of the grievance redressal officer and of the Regional Office of the RBI, for the benefit of the customers, would be displayed at our place where business is transacted:
      Mr Hardit Lamba
      608, Kailash Building, 26, K.G. Marg
      New Delhi-110001.
      Email : hardit.lamba@ziploan.in
    • In case the complaint/ dispute is not redressed within a period of one month, the customer may appeal to:
      General Manager,
      Department of Non-Banking Supervision, Reserve Bank of India,
      6, Parliament Street, New Delhi – 110001. Ph. 011-23714456
      Email: dnbsnewdelhi@rbi.org.in
    • We will acknowledge receipt of such complaint within 2 working days, and will ensure that a response is provided within a period of 7 working days.
    • In order to enhance value and relevance to the borrowers this code would be under review from time to time. We would therefore, greatly value any suggestions for improvement.